How To Delete Your Proton Account

How to Delete a Proton Account

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With Proton Mail, you can delete or combine accounts. However, you need to be careful when deleting an account because you cannot recover it. Proton also do not recycle usernames which means the username is unavailable in the future. 

How to Delete your Proton Account

  1. Log into your Proton Mail account https://account.proton.me/login .
  2. Click on Settings > All Settings> Account> Account and Password > Delete Account.
  3. Then click on the Delete your account button. 
  4. Indicate a reason for leaving the service.
  5. You will need to verify your username and password for safety. You will also need to go through the two-factor authentication if you have set it up by filling in the code. 
  6. You will also see a warning indicating that deleting an account is permanent. 
  7. Click on yes I want to permanently delete this account and all its data.
  8. Click on Delete to proceed and delete your account. When you delete the account you also lose all the apps including Proton VPN, Proton Drive and the calendar. 

How to Delete Proton Mail Using iOS

  1. Sign into your account.
  2. Go to Settings> Account settings> click on Your Proton Account name and click on Delete.
  3. Indicate a reason for deleting the account. 
  4. Reconfirm using the the 2FA if it is enabled. 

If you face an issue with the process, you can contact customer care. 

Tips For Effectively Communicating With Proton Mail Customer Service

To ensure a smooth and efficient interaction with Proton Mail customer service, consider the following tips:

  1. Be clear and concise: Describe your issue or inquiry clearly and provide all the necessary details. It helps the customer service team understand your situation better and provide a more accurate response.
  2. Include relevant information: To expedite the troubleshooting process, include any relevant information, such as error messages, device details, and steps you’ve already taken to resolve the issue. 
  3. Be patient and polite: Remember that customer service representatives are there to help you. Stay patient and polite, even if the resolution takes longer than expected. Being courteous and respectful will foster a positive working relationship with the customer service team.

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